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Shipping & Returns

Shipment:

    Standard prodcut via web orders are processed and shipped within 1-2 business days. If there is any delay of shipping a  notification will be sent via email. OEM orders will require contacting the factory for an estimated shipping schedule.

Delivery :
    Domestic shipping (USA) will use  the carrier of  United Parcel Service UPS. Tracking numbers are generated and forwarded to buyers via email upon request

     International shipping time varies from country to country based on custom clearance and in country carriers.  West European countries, Australia, and East Coast of Canada, can be delivered as short as one week, or up to four weeks (seasonal).  Rural areas of Canada, Eastern Europe, Spain, Italy, Asia, Central and South America, and Africa shipping & delivery takes 3-4 weeks. Shipping to freight forwarders within the US is accepted. Once an product is shipped buyers are notified via email.

Warranty :
    If by chance the product does not meet specifications or fails prematurely then a one year  warranty is included with the purchase of most products (Peristaltic pumps and heads, Syringe pumps, Gear pumps, and OEM pumps. 60 days is offered for electrical interfaces and accessories. The warranty  protects our clients from defective parts and workmanship. Unfortunately damage due to misuse, mishandling ,alterations  are not covered and may void the warranty. Shipping and handling damages must be reported within 5 days of receipt of product.  Please read the Langers Terms & Conditions for more detailed explanation.

Returns:
      In the event a return should be required, contact a company representative to assist you in problem solving. A product must be returned with a Langer Instrument with an issued Return Authorization Number (RA#). Two forms will be required to start the process. Return Atuhorzation form and a Certificate of Decontamiantion .

         Important : Items should be packed with at least the equivalent of the original packing method or material.

      We will promptly evaluate your product. Generally it could take 5-14 days to provide feedback to determine the cause of failure. 
Please read the Langer Terms & Conditions for more detailed explanation.

Return Authorization Form         

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